What is your policy around Change of Mind?

If you change your mind on a purchase within 14 days from the date of purchase and are able to provide a proof of purchase, we will offer you an exchange or store credit provided the merchandise meets the below conditions:

  • All merchandise are unworn and unused with original tags attached and/or sealed packaging
  • Items are not subject to the exclusions list

  • You must provide the copy of your Tax Invoice 

    'Change of Mind Policy' does NOT apply under any circumstances to purchases of the following items:

    (a) jewelery;
    (b) cosmetics;
    (c) lingerie; or
    (d) hosiery

     

    What if there is manufacturing fault?

    We will refund for items you purchase if the item is: (a) faulty and the fault or defect was not pointed out to you before you purchased the merchandise or would not have been apparent to you when you inspected the products before purchase; or


    We reserve the right to ask you to demonstrate that you did not cause or create the fault in the item. If you are entitled to a refund but you would prefer to exchange the item or receive a DIZINGOF gift card of equivalent value to the item, we are happy to exchange or give you the gift card instead of a refund.

     

    How to return online orders?

    You can return the items for exchange or store credit in one of our stores.  Alternatively, you can post the return items to.

    • Post the merchandise and the tax receipt to our shop address Shop 3, 289 Flinders Lane, Melbourne 3000 Australia.

    • Please email us the tracking number of the post to info@dizingof.com.

    • Once we receive your parcel we will process your return. 

    • After we confirm the item is not used, validate the receipt and other return checklist - we will email you a purchase code of the refund amount to be used in your next online order to be completed within 30 days of the date of issue.  

     

    How to return Click & Collect?

    You can return any items from Click & Collect orders in store or by posting it for orders online (see above).

      

    Can I exchange my order?

    You can exchange your online order within 14 days from the order placement, either in store or posting the merchandise back to our store (refer section 'how to return online order'). Please note the exchange of the merchandise will be done only after it is deemed of exchange quality - please refer 'Change of Mind' section to see the conditions for exchange.

     

    Can I cancel my online order?

    Unfortunately, once your order has been placed we are unable to cancel or change your order.  You can return them for an online store credit. Please refer section Returns Policy.

     

     

    Return of Gift Cards

    DIZINGOF gift cards are non-refundable, non-transferable and cannot be redeemed for cash.

    However, gift cards are valid for a twelve month period and can be used in conjunction with any sale in store. Gift cards ordered online can be redeemed online and Gift cards bought in store needs to be redeemed in store.